MURAKA TRAVELS

Booking Terms & Conditions

Effective Date: 17 October 2026

Website: www.murakatravels.com.au

1. General Information

Welcome to Muraka Travels.

These Booking Terms & Conditions (“Terms”) apply to travel arrangements booked through Muraka Travels (“we”, “us” or “our”).

Muraka Travels is an Australian-based travel agency specialising in personalised Maldives holidays, including luxury resorts, local island guesthouses, accommodation, transfers, excursions and customised holiday experiences.

By accepting a quotation and confirming a booking with Muraka Travels, you (“the Customer” or “Traveller”) agree to these Terms and any additional booking-specific conditions disclosed before confirmation.

Nothing in these Terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or other applicable legislation that cannot lawfully be excluded.

2. Our Services and Travel Suppliers

Muraka Travels arranges travel services with independent third-party suppliers, including hotels, resorts, guesthouses, transfer operators and excursion providers.

Depending on the booking, Muraka Travels may act as an agent arranging services on behalf of a supplier or as the contracting provider of a travel package. The applicable arrangements will be identified in your booking documentation.

Travel services may be subject to additional supplier terms, which will be disclosed or made available before booking confirmation.

Muraka Travels remains responsible for its own contractual and statutory obligations, including applicable consumer guarantees.

3. Quotations and Pricing

Unless otherwise specified, all customer quotations are provided in Australian dollars (AUD).

Prices depend on accommodation availability, travel dates, room categories, meal plans, transfer arrangements, currency exchange rates and applicable taxes.

A quotation will identify the services included and any additional mandatory charges.

Prices are subject to availability until the booking is confirmed.

Once a booking is confirmed, any price changes will be handled according to the agreed booking conditions and applicable law. Additional charges will not be imposed without an appropriate contractual or legal basis.

International flights, travel insurance, optional excursions and personal expenses are excluded unless expressly stated as included.

4. Booking Confirmation

A booking is considered confirmed only when:

• The customer has accepted the quotation and applicable booking conditions.

• The required deposit or full payment has been received.

• The relevant travel suppliers have confirmed the arrangements.

• Muraka Travels has issued written booking confirmation.

Submission of an enquiry or payment request does not itself guarantee accommodation or service availability.

Customers are responsible for checking the accuracy of names, dates, accommodation details and other information in their booking confirmation and promptly notifying Muraka Travels of any errors.

5. Deposits and Payment Terms

Customers make payments directly to Muraka Travels, which arranges payment to the relevant travel suppliers.

Deposit amounts and final payment deadlines depend on the selected resort, guesthouse, holiday package and travel period.

Some accommodation providers require a deposit at confirmation, while others may require full payment upfront.

The exact deposit amount and payment deadlines will be specified in the customer’s individual quotation or booking confirmation.

Full payment may be required at the time of booking for last-minute reservations, special offers or arrangements subject to immediate supplier payment requirements.

All payments must be made using the authorised payment instructions provided by Muraka Travels.

If payment is not received by the agreed deadline, the booking may be subject to cancellation in accordance with the disclosed booking conditions and applicable law.

Any cancellation charges arising from non-payment will be assessed under those conditions and the customer’s statutory rights.

6. Cancellation by the Customer

All cancellation requests must be submitted to Muraka Travels in writing.

Cancellation charges vary depending on the selected accommodation, travel dates, supplier requirements and services included in the booking.

Applicable cancellation conditions will be provided before the customer confirms the booking.

Depending on the supplier and timing of cancellation, charges may range from a partial amount to 100% of the affected booking value.

Certain special offers, peak-season reservations and last-minute bookings may have stricter cancellation conditions.

Any Muraka Travels administration or cancellation fee will apply only where it has been clearly disclosed and agreed before booking and is lawful.

Cancellation charges are subject to applicable Australian Consumer Law, including requirements relating to unfair contract terms and statutory remedies.

Where a refund is payable, Muraka Travels will explain the calculation and process it within a reasonable period.

7. Changes to Bookings

Requests to amend travel dates, accommodation, room categories, guest details, transfers or other arrangements must be submitted in writing.

Muraka Travels will make reasonable efforts to accommodate changes, subject to availability and applicable supplier conditions.

Additional accommodation charges, transfer costs, fare differences or previously disclosed amendment fees may apply.

Customers will be informed of applicable additional costs before a requested amendment is confirmed.

8. No-Shows and Early Departures

Failure to arrive for a confirmed reservation without appropriate notice may result in cancellation charges of up to 100% of the affected booking value.

Early departures may also result in charges for unused accommodation or services, depending on the applicable supplier conditions.

Any such charges remain subject to the customer’s contractual and statutory rights, including remedies where services have not been provided as legally required.

9. Cancellations or Changes by Suppliers

Travel suppliers may occasionally change or cancel accommodation, transfers, excursions or other arrangements.

Where Muraka Travels becomes aware of a material change, we will notify the customer as soon as reasonably practicable.

Depending on the circumstances and applicable law, customers may be entitled to alternative arrangements, rescheduling, refunds or other remedies.

Muraka Travels will assist customers in communicating with the relevant supplier and understanding their available options.

Supplier terms do not override non-excludable consumer rights.

10. Maldives Transfers and Travel Arrangements

Maldives holidays may involve speedboat, domestic flight or seaplane transfers between Velana International Airport, local islands and resorts.

Transfer schedules may be affected by weather, daylight operating restrictions, airline schedules, sea conditions and supplier operations.

Customers must provide accurate international flight arrival and departure details within the timeframe requested by Muraka Travels.

Some transfers operate at scheduled times only. Late international arrivals or early departures may require additional accommodation or alternative transfer arrangements.

Where applicable, Muraka Travels will communicate transfer requirements and limitations before booking confirmation.

Responsibility for additional costs arising from delays, cancellations or missed connections will depend on the circumstances, applicable booking conditions and the customer’s legal rights.

11. Passports, Visas and Entry Requirements

Customers are responsible for ensuring that all travellers hold valid passports and satisfy relevant entry, transit and immigration requirements.

Muraka Travels may provide general destination information; however, travellers should verify current requirements with official government authorities before departure.

Customers must ensure that booking names match their travel documents.

Any special assistance requirements should be disclosed when making an enquiry so that suitable arrangements can be explored.

12. Travel Insurance

Muraka Travels strongly recommends comprehensive travel insurance for all international travellers.

Customers should consider insurance covering overseas medical treatment, emergency evacuation, cancellations, travel interruptions, baggage and activities relevant to their holiday.

Travel insurance is not included unless specifically stated in the booking confirmation.

Customers are responsible for reviewing their chosen insurance policy to ensure it meets their individual needs.

13. Health, Safety and Local Regulations

Travellers are responsible for complying with applicable laws, customs, health requirements and reasonable safety instructions while visiting the Maldives.

Local island accommodation may be subject to different cultural expectations and regulations from private resort islands, including restrictions concerning alcohol and appropriate dress in public areas.

Customers should follow guidance provided by accommodation and activity operators.

Travellers participating in swimming, snorkelling, diving or other activities should consider their personal abilities, medical circumstances and relevant safety advice.

14. Events Beyond Reasonable Control

Severe weather, natural disasters, government restrictions, transport interruptions, public health emergencies and other circumstances beyond reasonable control may affect travel arrangements.

Muraka Travels will communicate relevant information as reasonably practicable and assist customers with available alternatives where appropriate.

Refunds, rescheduling, credits and additional expenses will be determined according to the relevant circumstances, agreed booking conditions and applicable law.

Nothing in this section removes rights or remedies that cannot lawfully be excluded.

15. Complaints and Customer Assistance

If a problem arises during your holiday, please notify the relevant accommodation or service provider as soon as reasonably possible and contact Muraka Travels.

Early notification may allow the issue to be addressed while the customer is still travelling.

Complaints submitted after travel will also be considered, subject to applicable law and the circumstances of the complaint.

Muraka Travels will review complaints relating to its services and assist in seeking an appropriate resolution.

Customers retain their rights to seek assistance from relevant consumer protection authorities or pursue available legal remedies.

16. Liability and Consumer Rights

Muraka Travels will provide its services with due care and skill and comply with its obligations under applicable Australian law.

Third-party travel suppliers are responsible for their own contractual obligations, subject to the particular booking arrangements and applicable law.

Muraka Travels is not automatically responsible for every act or omission of an independent supplier, but remains responsible where liability arises under its own contractual obligations or applicable legislation.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, remedy or other right that cannot lawfully be excluded.

17. Privacy and Personal Information

Muraka Travels collects personal information necessary to respond to enquiries, prepare quotations, arrange bookings, communicate with travel suppliers and provide customer assistance.

Relevant personal information may be disclosed to overseas resorts, guesthouses, transfer operators and other service providers where necessary to fulfil requested travel arrangements.

Personal information will be handled in accordance with applicable privacy legislation and the Muraka Travels Privacy Policy.

18. Governing Law

These Terms are governed by the applicable laws of Victoria, Australia, subject to any mandatory laws that apply.

Nothing in these Terms prevents customers from exercising rights or accessing courts, tribunals or other remedies available under applicable law.

19. Contact Information

Muraka Travels

Website: www.murakatravels.com.au

Email: murakatravels@gmail.com

Registered business name: Muraka Travels

ABN: 30795957930

Business contact number: +61 451 137 255

For enquiries, amendments, cancellations or complaints, please contact Muraka Travels using the details above.

Booking Acknowledgement

By confirming a booking with Muraka Travels, the customer acknowledges receiving and accepting these Booking Terms & Conditions and the applicable booking-specific payment and cancellation conditions.

These Terms apply to bookings accepted on or after 17 October 2026. Existing confirmed bookings remain subject to their previously agreed terms unless lawfully varied.

Last updated: 17 October 2026